Suddenly, there’s a shitstorm. How do you survive it?

Social media is overrun by trolls. Do you react?

A customer freaks out on the phone. How do you handle it?

The sickness rate is unusually high, and morale is low. Something isn’t right within the team.

Conflicts cost nerves, employees, and a lot of money.

But there are a few simple strategies and methods to deal with them.
Learn how to keep your cool and keep the reins in check.
How to manage processes with ease and turn quarrelers into fans.