Suddenly, there’s a shitstorm. How do you survive it?

Social media is overrun by trolls. Do you react?

A customer freaks out on the phone. How do you handle it?

And somehow, the sickness rate is high and the mood is low.Something’s going on in the team. But what? And how can you resolve it?

Conflicts cost nerves, employees, and a lot of money.

But there are a few simple strategies and methods to deal with them.
Learn how to keep your cool and keep the reins in check.
How to manage processes with ease and turn quarrelers into fans.